Published by Zoho Corporation
1. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself.
2. ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone.
3. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web.
4. The app even facilitates scanning and managing multiple assets simultaneously.
5. Among other capabilities, it is also a great place to keep track of all announcements. ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users. ● Customize the ticket details view with the desired fields. ● Optimize IT service desk KPIs using closure codes and status change comments. ● Monitor IT technician's productivity with the worklog timer under request details. ● Create knowledge base articles with rich-text formatting. ● Leverage multiple login methods, including SAML authentication. ● Execute field and form rules when adding or editing a request. ● Auto-populate the ticket description when users reply to technicians from the app.
Check for direct PC Apps or Alternatives (Direct Download)
| App | Download | Rating | Maker |
|---|---|---|---|
 SaaS helpdesk ServiceDesk Plus |
Get App or Alternatives ↓ | 16 Reviews 3.1875 |
Zoho Corporation |
Can I download SaaS helpdesk ServiceDesk Plus for free?
Yes! You can Download SaaS helpdesk|ServiceDesk Plus from official sites for free using our site.
Can I use SaaS helpdesk ServiceDesk Plus on PC?
It is easy to use the SaaS helpdesk|ServiceDesk Plus app on PC and it works on Windows and MAC. A free tutorial is available to help you get started.
